Refund policy

Refund & Return Policy

At Gharora, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery at info@gharora.in with your order details and supporting photos/videos.

Returns

We accept returns only under the following circumstances:

  • Product received is damaged or defective

  • Wrong product received

  • Product received is incomplete or significantly different from what was ordered

To initiate a return request, please email us at info@gharora.in within 48 hours of receiving your order.

Items must be:

  • Unused and in their original condition

  • Returned with original packaging

  • Accompanied by proof of purchase

Returns requested after the specified period may not be accepted.

Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Incorrect orders placed by customers

  • Products damaged due to misuse

  • Items returned without prior approval

  • Products showing signs of use

Refunds

Once your return request is approved and the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed within 7–10 business days to the original payment method.

Please note that banks and payment providers may require additional time to reflect the refund in your account.

Exchanges

We currently do not offer direct exchanges. If an eligible issue is reported, we may offer a replacement or refund at our discretion.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@gharora.in along with clear photos/videos of the issue.

Our team will review the request and provide an appropriate resolution.

Contact Us

For all return and refund related queries:

Email: info@gharora.in

Gharora reserves the right to refuse returns or refunds that do not comply with this policy.